In which scenario is a narrower span of control recommended?

A narrower span of control is recommended in scenarios involving complex job tasks because such tasks often require more supervision, guidance, and support from a manager. When employees are engaged in work that is multifaceted or requires a high degree of specialization, it can be beneficial for managers to have fewer employees reporting to them. This allows managers to dedicate more time and resources to each individual, facilitating closer monitoring, more thorough feedback, and greater skill development.

In contrast, high employee experience typically allows for a broader span of control since experienced workers require less oversight. A high amount of contact might suggest a need for more direct supervision, but the nature of the contact is critical; if it's regarding straightforward tasks, a wider span can still work. Simple repetitive tasks are best managed with a wider span of control because they require less supervision; the tasks themselves are straightforward and don't necessitate intensive managerial involvement. Hence, for complex job tasks, a narrower span of control ensures that employees receive the attention necessary to handle their responsibilities effectively.