What is a key trait of supportive communication?

Supportive communication is characterized by being problem-focused and descriptive. This means that in a supportive interaction, the communicator aims to address the issues at hand without placing blame or becoming overly emotional. Instead of using subjective judgments or vague language, supportive communication emphasizes clarity and a constructive approach to problem-solving.

By being problem-focused, individuals direct their efforts towards understanding and resolving the situation rather than becoming distracted by personal conflicts or emotional responses. Descriptive communication involves providing clear, objective details about the issue, which helps all parties involved to grasp the situation better and work collaboratively towards a solution. This approach enhances understanding and fosters a positive communication environment, facilitating better relationships and outcomes within organizations.