What would be considered a technique to reduce defensiveness in communication?

Being problem-focused and open is an effective technique to reduce defensiveness in communication because it encourages a collaborative atmosphere rather than one of confrontation. When individuals focus on the issue at hand rather than personal attacks or emotional responses, it helps to foster an environment of understanding and cooperation.

This approach emphasizes the goal of resolving problems collectively, which can lead to more productive discussions. By remaining open and inviting input, it diminishes the tendency for parties to feel threatened or defensive, thereby facilitating a more honest and constructive exchange of ideas. This technique aligns well with principles of effective communication, promoting mutual respect and open-minded dialogue that are crucial for successful interactions within organizations.